Work With PRIME
Scheduling & Compliance Manager
The ideal candidate would be a highly motivated, career minded team player who wants to grow alongside a fast-growing company.
This position will be versatile enough to effectively manage individuals as well as be sure the responsibilities of the department are handled successfully.
Your mission is to build and lead a team that provides an excellent experience for the client. Additionally, this person will play a major role scaling the team through recruiting efforts and innovating/implementing improvements and maintain culture.
What you will be doing
Responsibilities
- Create a customer-centric culture that exceeds client expectations and provides a top tier experience
- Managing the Scheduling and Compliance team. Including coaching, planning events, attendance, metrics, and frequent check ins
- Oversee day-to-day operations in the scheduling and compliance department by assessing statistics and being accountable for the team’s performance which includes:
- Responding to general questions or needs via phone or email and resolving within a timely manner
- Creating/monitoring appointments for the day/week/month
- Keeping up on sales to be complied or appointments to be scheduled
- Watching and staying on top of the percent of leads worked and scheduled
- Working with the Data Analyst to stay on the same page about lead priorities
What we are looking for
Requirements
- A minimum of 2 years of proven experience in customer service management
- Call center experience is a plus
- Proficiency in Microsoft Office and customer service software
- Outstanding written and verbal communication skills
- Excellent leadership and interpersonal skills
- High School Diploma (bachelor’s degree preferred)