Work With PRIME

Scheduling & Compliance Manager

We are searching for our next Rockstar to lead our Scheduling & Compliance team. This group is the fuel to the company and relies heavily on their engagement and performance day to day.

The ideal candidate will be versatile enough to manage a high volume of tasks, while strategically analyzing processes and recommending improvements. The team is currently comprised of 14-16 individuals and will continue to grow.

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What you will be doing

Responsibilities 

Create a customer-centric culture that exceeds client expectations and provides a top-tier purchase experience.

Oversee day-to-day operations of the Scheduling & Compliance team which includes:

  • Consistently challenge the process and offering solutions that improve the customer journey.
  • Strategically managing lead flow and effectively scheduling consultations for Prime’s Corporate Advisors
  • Executing contracts with clients that purchase products and services in a timely manner
  • Ensuring Prime Corporate Service compliance standards are met during the sales process
  • Provide feedback surrounding performance and areas of improvement that helps agents improve in their respective responsibilities

 

What we are looking for

Requirements

  • A minimum of 2 years of proven experience in a customer service position.

  • Proficiency in Microsoft Office and customer service software.

  • Outstanding written and verbal communication skills.

  • Excellent leadership and interpersonal skills.

  • High School Diploma (Bachelor’s degree preferred)

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