Work With PRIME
Customer Solutions Manager
We are searching for our next Rockstar to lead our Customer Solutions team. The ideal candidate will be versatile enough to resolve a wide variety of scenarios ranging from generic customer inquiries to past due payment collections.
Your mission is to build and lead a team that provides an excellent customer experience regardless of the circumstance. Additionally, this person will play a major scaling the team role through recruiting efforts and innovating/implementing existing customer service practices.
What you will be doing
A Day In The Life
Create a customer-centric culture that exceeds client expectations and provides a top tier experience.
Oversee day-to-day operations in the Customer Solutions department by assessing statistics and being accountable for the team’s performance which includes:
- Responding to general inquiries via phone or email and resolving within a timely manner
- Creating/monitoring monthly recurring subscriptions
- Updating billing information and resolving past due payments
- Process refunds
- Dispute responses and resolution
What we are looking for
- A minimum of 2 years of proven experience in a customer service position.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Excellent leadership and interpersonal skills.
- High School Diploma (Bachelor’s degree preferred